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In Pursuit of Craft

Software Engineer II @ServiceNow
Mar 2024 — Present

Developing AI solutions that transform how work gets done —— making world of work better for everyone ;)

Software Engineer @ServiceNow
Jun 2022 — Feb 2024

Specialized in cloud visibility and governance products under ITOM Engineering

  • Engineered an Al-powered agent leveraging Retrieval-Augmented Generation (RAG) to streamline issue resolution, reducing duplicate efforts and cutting 20% of redundant support tasks
  • Engineered and implemented a workaround to integrate Google Cloud support into CPG Terraform Connector to meet critical business deal requirements
  • Co-developed ‘Quizzy’, an internal ServiceNow store app that enhanced engagement in technical events—used by 100+ participants
  • Actively contributed to the code review process, wrote unit tests with 80%+ coverage for my features, and addressed 100+ high-priority external bugs and escalations by delivering root cause analysis and quick workarounds
Cipher SIG Lead @IET-NITK
Aug 2020 — May 2022
  • Led a team of 65 and hosted tech events, including Summer Mentorship Program and workshops with 200+ participants
  • Contributed to its website and developed VR based application as part of project expo Experiencing Home
Technical Head @HackVerse
Aug 2020 — May 2022
  • Increased applications by 15% through tech workshops and outreach initiatives while leading end-to-end event management, including question design, data collection, and documentation—resulting in 2,800+ applicants, 150+ finalist teams, and 90+ hacks developed
Web Team Lead @Engineer NITK
Jan 2022 — Apr 2022
  • Engineer is the Annual Technical Symposium of NITK Surathkal and is one of the largest of its kind in India
EC & Programming Team @CSD Robocon NITK
Aug 2019 — May 2022
  • Assisted in prototyping of trybot and line detection with LSA08
Mentor @Winter of Code
Dec 2020 — Jan 2021
  • A student-led initiative promoting open-source culture and hands-on contributions within the NITK Computer Science community
Member @Technites
Sep 2019 - Oct 2019
Student @National Institute of Technology Karnataka
Jul 2018 — May 2022 Education
  • B.Tech in Civil Engineering with a Minor in Information Technology

Projects


ActionAI

Built a Voice-Powered Automation with LLMs that translates natural voice commands into intelligent, actionable tasks using large language models. Users can query and update complex system states with plain language (e.g., "How many VMs were created yesterday?"), while a custom execution engine generates secure, context-aware action plans. The review-and-approve workflow reduced task completion time by 90%, streamlining operations and saving hours of administrative effort per request.

NodeJS Nodemailer pdf-parse Addons Bootstrap
Online Auction

Online Auction is a web application built using Ruby on Rails, designed specifically for use within college campuses. It allows students and faculty to auction personal items—like bikes, laptops, or books—in a competitive, fair, and user-friendly way. The app supports secure sign-ups, product listings with images, live bidding, and automatic auction closure based on deadlines. The highest bidder can claim the item once the auction ends. With features like a personal dashboard, alert messages, and product management tools, the platform ensures a smooth auction experience tailored for campus communities

ruby on rails MySql Devise gem bcrypt gem HTML5 SCSS fontawsome
CARE

Connected Assistance for Real-time Engagement is a healthcare info and contagious disease tracker application developed to provide mainly healthcare-related facilities data and insights in things like disease data, medicine data .etc along with an alert mechanism for contagious diseases in close proximity additionally patient can chat with doctors in near real time.

NodeJS WebSocket MongoDB OAuth2.0 Maps JavaScript API Passport
Doc-Ops

Doc-Ops is a powerful document analysis tool that extracts insights from documents and performs various operations such as keyword searching, metadata extraction, and content summarization. Beyond basic analysis, Doc-Ops enables intelligent document interaction, making it easier to understand, search, and manage large sets of documents efficiently

NodeJS Nodemailer pdf-parse Addons Bootstrap
Smart Library Management System

ELIB is a robust library management web application developed using Ruby on Rails, designed to efficiently manage books, users, and borrowing requests within an organization or campus environment. The system features a secure authentication mechanism using Devise, along with role-based authorization for administrators and regular users. Admins have access to a dedicated dashboard to manage user requests, add or update book records, and export borrowing data in CSV format. Regular users can browse the library, request books, and track their borrowing history through a clean, intuitive interface

RubyOnRails SQLite Devise Embaded Ruby CSS3 ORM Bootstrap
arcade game, you want to play it all day long
arcade games

This is a simple Mechanical based game to demonstrate the uses and control of kinematics and also parts like Motor, string, and springs, switches, etc in this we had used lots of such things to make something full of fun which you may want to play all day long😅, and most importantly this project taught us how to work in a team with the team.

teamwork plywood light strips kinematics gyan pulley motor some tools

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Hey there folks 👋, Welcome to my web page :) I am Gaurav, a 25-year-old developer based out of Bangalore, striving to create an impact with my work and make the world of work better for everyone. I love exploring new technologies and things in computer science, the cosmos, and the environment these are the things that give me chills... I also love to explore new places to visit, unique treks to complete, and new hobbies to indulge in; I'm always up for something new; I completed my bachelor's degree in Civil Engineering as my Major and Information Technology as Minor in the National Institute of Technology Karnataka, Surathkal (NITK). I'm currently working as an Software Engineer at ServiceNow. That's all here. Do navigate to the other parts of the page. To download my compact resume, click here. You can email or reach out to me on social media for any query.

Contact Me

https://absurd.design/